Good Deals

Moving ESG investing forward

A sun and mountainside with an arrow delineating the side of the mountain, as if on a budget sheet.

As investors pay increasing attention to companies’ track records on environmental, social, and governance issues, trillions of dollars have flowed into the ESG investing industry.

Assets in so-called ESG funds have risen 38% globally in the past year alone, to $2.7 trillion by the end of March, according to Morningstar Direct. While Europe still dominates with 82% of the market, a burgeoning class of U.S. financial products promises investors an ROI aligned with their values.

At the same time, a backlash is growing against the sustainable investing industry, disparaged by some political and business leaders as “woke capitalism.”

In June, Associate Professor Panos Patatoukas, the faculty director of the Center for Financial Reporting and Management, brought together high-level ESG investing thinkers with wide-ranging perspectives on the direction of the industry. Berkeley Haas asked Patatoukas to synthesize some of the major discussion points.

Some argue that ESG issues cover so many variables as to be meaningless. What do you think?

I think everybody understands that environmental activities are significant, corporate governance matters, and social issues are becoming increasingly important. Where people disagree is: How do we define and verify the different types of carbon emissions? What are the corporate activities that fall under the “S” of ESG? What constitutes good or bad governance? Because there’s a disagreement of what constitutes ESG, there’s disagreement on the measurement of those dimensions.

Pooling environmental, social, and governance together into one single measure is problematic since it’s missing the granularity of the underlying data. You could think of a company with “bad” governance, with an entrenched CEO who has all the power and shareholders who lack voting power, but that same CEO might prioritize reducing the organization’s carbon footprint.

If we can agree on the definitions and measurement and we have external auditor assurance, that will completely change the field. The accounting firms can play a significant role in the transformation that’s happening and accelerate the convergence of policy, regulation, and technology that’s rewriting the ESG investing playbook.

Does removing a “brown” company from a portfolio drive change?

The goal of ESG investing is not just to make money for ESG-motivated investors but also to change companies’ behavior through engagement and divestment. One example is divesting from fossil fuel companies that have negative environmental impacts and buying “green” companies in other sectors.

But will divesting from fossil fuel companies accelerate the path to decarbonization? Where will the technology that will change our lives come from—an entirely different sector or from leading companies in this sector?

Outright divesting should be contrasted with selective divesting. Within the fossil fuel sector, there are leading companies that are innovating, investing in new technologies, and there are lagging companies that are continuing their dirty practices. An alternative would be to divest only from the laggards and reallocate this capital to the leaders. In other words, blending divestment with engagement.

What are you most optimistic about?

I think over time, we will have more transparency and more tools that will allow everyday investors to invest with their values and be more aware of what they’re investing in. And we’re going to have better data to overcome the measurement challenges, monitor corporate impact, align management incentives with long-term sustainability goals, and facilitate the allocation of capital in ideas and technologies that will drive change for good.

50 and Fabulous

The EWMBA program celebrates a trailblazing half-century

Large group of graduates in caps and gowns celebrating.

As globalization began giving American businesses a run for their money in the early 1970s, international business expert and then-Dean Richard Holton (below) began working with faculty to better train new leaders.

“Strong competition from Japanese companies started to wake people up,” says Jay Stowsky, senior assistant dean of instruction from 2008 to 2021.

Headshot of Haas Dean Richard Holton.
This led to the creation of a new kind of MBA program that would allow business leaders to earn the degree outside of their daily work schedules. In 1972, Berkeley’s business school launched its first part-time program, called the San Francisco Evening Program (SFMBA), in San Francisco. It was one of the first of its kind nationwide and the first within the UC system.

The program, now called the Berkeley Haas Evening & Weekend MBA Program, is celebrating its 50th year. It consistently ranks in the top two in the U.S. News & World Report ranking of part-time MBA programs. Recently, Haas added a Flex cohort to the program, allowing working professionals to take core courses online with the option to complete electives on campus.

“The part-time program has truly increased access to an MBA,” says Jamie Breen, assistant dean of MBA programs. “We’re looking forward to what the next 50 years will bring for the program and our students.”

The Evolution of the EWMBA Program at Haas

1972
The San Francisco Evening Program (SFMBA) launches in downtown San Francisco in the Wells Fargo Training Center at Sansome and Clay Streets with 88 students.

1975
The program grows to 229 students—most in their mid-20s to late 30s with five years average work experience—enrolled in 17 courses, many taught by lecturers with broad practical experience.

1981
The SFMBA moves into bigger digs at 333 Golden Gate Avenue, owned by Hastings College of the Law. After a five-year funding debate, the University and the Regents agree to offset state funding challenges by levying a supplemental student fee, signaling the program would remain a permanent offering.

1989
Seismic issues force another move, this time to a rented building in the UN Plaza/Civic Center area.

1995
In response to student demand to be closer to UC Berkeley, the school moves the program to campus.

2002
A weekend option, the brainchild of former Dean Laura Tyson, is added and the program rebranded the Evening and Weekend Program.

2021
Haas announces a new Flex cohort, a hybrid online/in-person MBA.

2022
Flex enrolls its first cohort with 70 students, many of them international. Overall, 36% of the EWMBA class live outside the Bay Area. Nearly 40% are women.

Mission Critical

Andy Kurtzig, BS 94, leads his Ukrainian employees amid an unrelenting war.

Standing in a long line to cross back into Slovakia from Western Ukraine last April, Andy Kurtzig, BS 94, felt his heart racing. Air raid sirens were blaring a bleak message through the night: “Take cover now, missiles on their way toward you!”

Although the heaviest fighting in Russia’s invasion of Ukraine was concentrated a thousand miles away in the eastern part of the country, Russian long-range missiles had also targeted the western city of Lviv, 170 miles north of where Kurtzig waited at the border. With no place to take cover, he knew he was within range. And the Russians had reason to feel vengeful: A day prior, Ukraine had sunk the Moskva, a guided-missile cruiser considered the flagship of Russia’s Black Sea fleet.

It was exactly the type of situation Kurtzig’s parents and brother feared when they first heard that the JustAnswer.com CEO, together with his wife, Sara, and their children, planned to spend spring break visiting refugee camps just outside the Ukrainian border. Kurtzig would also cross into Ukraine to distribute relief supplies. “Our family and friends thought we were crazy, especially going so soon after the war with Russia started,” says Kurtzig. Ultimately, one of his three children opted to stay in the Bay Area over safety concerns.

A man and a boy at an airport's baggage carousel standing with more than a dozen pieces of luggage.
When traveling to Ukraine, Kurtzig and his family packed numerous suitcases with body armor, drones, night-vision goggles, rangefinders, and medical supplies. They also helped supply refugee camps with groceries and other necessities after they arrived.

Russia’s invasion and its atrocities against Ukraine’s civilian population were not abstract to the Kurtzig family. Kurtzig founded JustAnswer in 2003 as an online question-and-answer forum to give users 24/7 access to professionals such as lawyers, doctors, veterinarians, and mechanics. By 2022, nearly 300 of the company’s 1,100 employees were based in the Ukrainian cities of Lviv and Uzhhorod, working in roles including user design, coding, and quality assurance. In 2019, he and Sara had pulled daughters Jamie, now 18, and Kelly, 14, and son, Kai, 12, out of school for a year to live abroad, spending their first six months in Lviv. 

“These are our friends,” Kurtzig says. “It wasn’t ever a question of, ‘Should we be doing this or not?’ It was, ‘How are we going to make this work?’”

That night at the border, Kurtzig calmed his fear by leaning on logic. “Why would they hit something this close to the Slovakian border?” he thought—an act that might invite a military response from the NATO country and its allies. Thankfully, Kurtzig was right: The closest missile strike was 50 miles away, and he finally cleared the border inspection and safely rejoined his family near Michalovce. 

Leading an organization through the rip currents of war is not part of your education unless you’ve had military training. But Kurtzig says the experience feels a lot like running a startup—and that his business background has been a useful asset. “You must be quick to understand what’s going on and how needs are changing,” he says. “You must listen constantly then react quickly and appropriately.

His successful leadership of JustAnswer during the war is a testament to the value of empathy and preparation in weathering even the most unrelenting and unpredictable of challenges. And his story is one any leader can learn from.

Kurtzig’s message to business leaders is that supporting—or even establishing—a Ukrainian workforce is more critical than ever. JustAnswer now has 302 employees in Ukraine, up from 252 when the war started, and they continue to hire.

Packing for war

Donations of food and clothing.The Kurtzig family already had a track record of successful fundraising and organizing in support of a cure for Type 1 diabetes, which daughter Jamie has. Putting those skills to work, they quickly established a fundraising effort for Ukrainian relief via their Arizae Foundation, raising almost $600,000 to date. The 501(c)(3) has funded the creation of shelters, delivered medical supplies, and equipped Lviv city officials with security cameras and Starlink devices, which provide high-speed Internet coverage where traditional connections are unstable or unavailable. Together with a group of local tech companies and universities in Ukraine and the Ukrainian military, Kurtzig is also lending support to develop an air defense system, called “Sky Project,” that’s equivalent to Israel’s “Iron Dome” to repel Russian airstrikes. 

But the family wanted to do even more. To prepare for their trip to Western Ukraine, Kurtzig began sourcing his employees’ wish list of items, to be stashed in eight checked bags for their April journey. “We packed body armor, drones, night-vision goggles, and rangefinders,” says Kurtzig. 

Where does a California tech CEO shop for war supplies, you might ask? Amazon.

After journeying to Budapest, Kurtzig and his family met with JustAnswer employee Yevhen Shyptur, who had managed to relocate there before the Ukrainian government barred men aged 18 to 60 from leaving the country. A Type 1 diabetic, his status as a war refugee in Hungary meant unpredictable access to life-saving insulin. Using donated supplies, Kurtzig upgraded him to an automated insulin delivery system called an artificial pancreas—the same wireless, advanced device Jamie uses for management of blood glucose levels. 

Man holding up a body armor vest.From Budapest, the Kurtzigs traveled by rental car into Slovakia, destined for the refugee camp at Michalovce, near the border with Ukraine. Expecting camps overflowing with refugees, the Kurtzigs learned that these border sites are mainly processing centers, where refugees spend only a few days before heading to relatives or points west. Since most Ukrainian men can’t or won’t leave their home country, the camp population was almost entirely women and children. Seeing those exhausted mothers and children walking across the border with their suitcases, having already traveled over a thousand miles via various modes of transportation, brought home the war’s grim reality for Kurtzig. “And their travels weren’t done yet,” he says.

In addition to the medical and safety supplies distributed by the family in Michalovce were nearly a thousand notes of encouragement, written by American schoolchildren for their Ukrainian counterparts. “Thanks to Google Translate, a lot of them were written in Ukrainian,” says Kurtzig. “It was really heartwarming to share these positive messages of hope.” 

Following a blueprint

In any crisis, advance planning makes a difference. In the case of JustAnswer, preparations for 2022 began back in 2014, during Ukraine’s Maidan Revolution. That year, then-President Viktor Yanukovych declined to sign an agreement to ally the country more closely with the European Union, kicking off mass public protests that the pro-Russian leader met with harsh crackdowns against his own citizens. Russia sent military support into the southeastern part of Ukraine to back Yanukovych’s efforts, culminating in the annexation of the Crimean Peninsula. 

It was a wakeup call for Kurtzig, “We knew back in 2014 that if Russia overtook Ukraine, we needed a backup plan,” he says. Together with another business, JustAnswer rented office space in Poland to use in case of an emergency. Even more crucial was creating a crisis preparation plan laying out the detailed steps JustAnswer would follow depending on the conflict level in the country. “The document takes us from DEFCON 1 through DEFCON 5,” says Kurtzig. 

Early steps ranged from backing up documentation to buying satellite phones and diesel generators and figuring out how to move employees to safety. If conflict increased to the next DEFCON level, JustAnswer leadership wanted a clear set of immediate actions to ensure employee safety and business continuation. 

Kurtzig says that the listening skills honed at Haas were critical to developing this blueprint for handling crises. “For example, one of our big ideas for DEFCON 5 was to pay everybody a two-month salary advance. That was how we expected to help them—who doesn’t want a salary advance, right?” says Kurtzig. “But then we asked employees for their views, and they said, ‘No, we don’t want you to send funds to our Ukrainian bank account, which Russia is hacking into constantly. And Ukrainian hryvnias are getting devalued every day.’” 

What employees wanted was for JustAnswer to pay them only 20% of their salaries, just enough to live on, and to keep the rest in U.S. dollars in a U.S. bank account, until they needed it. “It was the opposite of what we thought,” Kurtzig says. “It reminded me to listen and learn—whether from your employees or your customers.”

Five people unloading supplies for a refugee center in Ukraine.
Since the trip, the charitable organization Kurtzig and his wife founded, the Arizae Foundation, has pivoted to finance more supplies for food kitchens and refugee centers within Ukraine as well as funded the creation of a recently opened national mental health center.

Journeying into Ukraine

Soon after Kurtzig and his family reached the Slovakian refugee camp, the time came to make the safety assessment about Kurtzig traveling on alone into Ukraine. Concerns about a retaliatory response to the Moskva sinking notwithstanding, JustAnswer colleagues confirmed that bombing raids in Western Ukraine had diminished in recent days and that the air raid alerts were less frequent, so Kurtzig opted to continue. He set off at 5 a.m. with supplies, accompanied by JustAnswer’s Senior Director of International Operations Nadiya Semen who, as a woman, could still move freely in and out of Ukraine. 

Kurtzig also carried with him a letter secured with the help of employees who’d volunteered or been drafted into the Ukrainian army to alleviate any skepticism about his intent. The impressive document, sent by the Commander of the 24th Mechanized Brigade and printed on cardstock overlaid with images of rolling tanks, attested to Kurtzig’s good intentions. 

“The border agents needed to make sure I wasn’t a Russian spy bringing these things in for nefarious purposes,” says Kurtzig. “My U.S. passport would look suspicious, since they don’t see many Americans going into Ukraine.” After three hours, he was cleared to enter the country. 

Kurtzig and Semen then headed to the JustAnswer office in Uzhhorod, 25 miles away, closely monitoring the news for missile strikes. While the countryside looked mostly the same, Kurtzig was struck by the crowds of refugees that had swelled the city of 115,000 by an estimated third.  

When they arrived at the office, they were greeted by 50 employees. “It was overwhelming,” says Kurtzig, recounting the many times the pandemic had unraveled his plans to return. “There were tears, there was joy, and I was just delighted to see and hug everyone for the first time since 2019.” Meanwhile, the JustAnswer team sorted the supplies for distribution to a diabetes center, to medical clinics, and to their military connections.  

That afternoon, Kurtzig convened a virtual Q&A session to connect and hear stories from all his Ukrainian employees. One, a former paramedic who had volunteered on the front lines in the east, talked about needing tourniquets. “She didn’t have enough to treat all the limbs lost by Ukrainian fighters,” Kurtzig says. The atrocities have been well documented in Western media, but listening to his employees describe firsthand the violence by Russian aggressors brought more tears. “Imagine living that way. It’s just stress, every day,” he says. “Your life might be over 30 seconds from now.”

The last stop of Kurtzig’s visit was a refugee camp in the city center of Uzhhorod, to distribute a truckload of groceries and other supplies purchased locally. Unlike the border camp, the urban refugee center was overflowing. “It’s largely men and the women and children who didn’t want to leave their husbands or fathers behind,” Kurtzig says. “They’re stuck in Western Ukrainian cities and have been for months.” 

Woman waving from her table at a refugee camp for Ukrainians. A child sits beside her.
A refugee camp at Michalovce, Slovakia, near the Ukraine border that Andy Kurtzig, BS 94, and his family visited. Since most Ukrainian men can’t or won’t leave, the camp population was almost entirely women and children.

Since the trip, the Arizae Foundation has pivoted to finance more supplies for food kitchens and refugee centers within Ukraine, as well as funded the creation of a just-opened national mental health center that provides free therapy and counseling treatment for Ukrainian citizens and soldiers suffering from PTSD and other stress- and trauma-related conditions. 

Kurtzig returned to the city of Lviv this fall to help unveil the center with the mayor and other key officials. During this trip, he also brought 11 drones JustAnswer is donating to the war effort, commemorating the number of years the company has had a presence in the country. In addition, JustAnswer and Arizae are making a sizable donation to a program that’s establishing a training school for drone pilots, a measure designed to reduce error and loss of these expensive and vital devices by Ukraine troops.

“The border agents needed to make sure I wasn’t a Russian spy bringing these things in for nefarious purposes. My U.S. passport would look suspicious, since they don’t see many Americans going into Ukraine.”

Providing support

Back in 2020, an estimated one in five Fortune 500 companies had remote development teams working out of Ukraine, taking advantage of the country’s highly skilled workforce. Kurtzig’s message to business leaders is that supporting—or even establishing—a Ukrainian workforce is more critical than ever. JustAnswer now has 302 employees in Ukraine, up from 252 when the war started, and they continue to hire.

“Economies win wars,” Kurtzig says. “Israel is a good example; they’ve built up their economy, and it has funded their ability to defend themselves from surrounding countries.” 

Russia can outspend Ukraine militarily, but with a strong domestic economy propelling them, Ukraine’s odds of defeating the invasion increase. JustAnswer employees are doing their part to shore up the Ukrainian economy by prepaying and double-paying taxes and overpaying utility bills to help keep those services afloat.

As for Kurtzig, his pledge to his employees is simple: “We’re committed to Ukraine and to our people,” he says. “We’re not going to exit Ukraine. Full stop.” Having witnessed the resilience of his team and of the Ukrainian people, Kurtzig adds, “It’s not a question of whether they will win the war with Russia, but when. They will fight to the death for Ukraine’s independence.” 

 

Degree of Freedom

With the biggest gift in Haas’ history, real estate legend Ned Spieker, BS 66, has transformed the undergraduate experience for generations to come.

By the time Warren “Ned” Spieker Jr., BS 66, reached his senior year at Cal, he was eager to start his post-collegiate life. He had already met his future wife, Carol Sweeney, and together they were planning their future. Though he could have stayed on another year to earn an MBA—then a one-year program for business undergrads—he felt prepared by his undergraduate business degree. “I felt that I’d had enough basic foundation,” he says. “I was very motivated to get into the business world.”

That’s when fate intervened with a job offer. As president of a nearly broke fraternity, Spieker cold-called organizations to see if they’d be interested in renting the house over the summer. He hit paydirt with a newly formed government organization called the Peace Corps that was willing not only to rent out the house, but also to hire some of his fraternity brothers to clean and serve food and to pay Spieker an administrative salary on the side. “It was a win-win all around,” he says.

The biggest coup for Spieker, however, was when an alum who headed Hawaii-based real estate firm Dillingham Corporation heard about the clever enterprise and called Spieker to ask if he’d considered a career in the industry. He hadn’t, but he didn’t let the alum know that. “At the time, I didn’t understand what real estate was,” Spieker confesses, “but I faked it, and long story short, I got a job.” In reality, Spieker had a real talent for business, which allowed him to launch into a promising career straight from his undergrad days at Berkeley’s School of Business Administration—as the Haas School of Business was formerly known.

Three students with laptops sitting together.
Ashana Makhija, BS 24 (bioengineering); Sophia Cocking, BS 23; and Garrett Chau, BS 24, studying in Haas’ Chou Hall.

Since then Spieker, who was Haas’ Business Leader of the Year in 1998, has become one of the most successful real estate entrepreneurs in the country, eventually building his company Spieker Properties into a real estate investment trust with 42 million square feet of commercial property across the West and a sales price of $7.2 billion by the time he sold it in 2001. He now owns Spieker Senior Development Partners, which has developed over a dozen continuing-care retirement communities and healthcare centers for seniors across California. But he’s never forgotten the excellent preparation that his undergraduate education at Cal’s business school gave him for his career.  

Recently, Spieker and his wife, Carol, BA 66 (political science), gave the single largest gift in the school’s history—$30 million—to expand the undergraduate business program from two years to four. The donation will transform the undergraduate experience for business students by providing more opportunities for leadership development, networking, and co-curricular activities as well as state-of-the-art technology upgrades to classrooms in Cheit Hall. The gift will also create the Spieker Scholars Program to recognize outstanding students and enhance scholarship support and outreach efforts to students from all backgrounds. Enrolling its first cohort in fall 2024, the program will be named the Spieker Undergraduate Business Program in their honor.

Spieker is passionate about the value of an undergraduate business degree as a launching pad to gain on-the-job experience. “When time is so valuable, I wanted to try and make it as efficient as possible for young business students to get out into the world,” Spieker says, “and to give hundreds more students at Cal the opportunity to jumpstart their careers in a meaningful way.”

Easing the pressure

Emma Hayes Daftary, assistant dean of undergraduate programs at Haas, considers the gift an unprecedented opportunity. Currently, students interested in business spend their first two years at Berkeley preparing to apply to Haas for their junior year—and enrollment is by no means guaranteed. Just 33% of applicants are accepted into the program. “There’s a tremendous amount of pressure, as they are laser-focused on completing the prerequisites and getting into the program,” Hayes Daftary says. Once accepted, the pressure then switches to making the most of the two years they have, to take the required courses and land the ideal internship to launch them into their preferred career. “They feel this sense of urgency that they have only two years; they have to make the most of every opportunity. This urgency can exacerbate a drive to compete against their classmates and gets in the way of students practicing authentic collaboration and effective team-building before they start their careers.” 

With the four-year program, she hopes that students feel a part of the Haas community from the moment they step onto campus, creating more camaraderie among the cohort. “More time in the program will allow our students to create deeper connections with each other and with the larger Haas community. We have amazing students and alumni. We want our students to better understand the power of connecting with their fellow students and our alumni community and to make strategic connections that will guide their academic and career choices.”

Adding to the necessity, many firms are now hiring for summer internships before Berkeley students even know if they are accepted into Haas. Stephen Etter, BS 83, MBA 89, a founding partner at Greyrock Capital Group and longtime lecturer in finance at Haas, says the uncertainty surrounding the business major could be driving prospective students away from the school altogether. “Many top high school students are going to other high-ranking undergraduate programs around the country where they are assured admission as freshmen,” he says.

“When time is so valuable, I wanted to try and make it as efficient as possible for young business students to get out into the world and to give hundreds more students at Cal the opportunity to jumpstart their careers in a meaningful way.”

Ned Spieker, BS 66

Etter, who has served on the Haas School Board and as a UC Berkeley Foundation trustee, made a personal investment in the new undergraduate program, specifically dedicated to recruiting candidates from underrepresented communities. “The only way we’re going to have diverse senior leadership in American businesses is if we are producing a diverse set of graduates,” says Etter. “Ideally we would have a student body reflective of society.”

Learning balance

Providing opportunities to high-performing students who may be facing financial difficulties is an important part of the Spieker Undergraduate Business Program. Spieker himself faced his own challenges affording his education. The son of a used-car dealer, Spieker grew up in Atherton before it became part of Silicon Valley. He and his father didn’t always see eye-to-eye, and his parents refused to pay for his college. Spieker worked multiple jobs—as a swimming coach, recreational club manager, and delivery person—in addition to keeping up his grades, playing on the water polo team, and helping run his fraternity. 

Juggling so many responsibilities taught him the self-discipline that has been the hallmark of his business career.  “I learned balance,” he says. “Not just in real estate but in life. I set goals, and I try to achieve them. I think that’s the key to doing really well.”

That sense of balance also applies to his family life. As he and Carol were starting their family, Spieker took a job with the Texas-based Trammell Crow Company, one of the foremost real estate firms in the country. Spieker ran the company’s West Coast operation but insisted that he only develop real estate projects in places that he could fly to and back from during the day, so he could return home to his family by dinner—even if he had to leave at 4 a.m. to get back by 7 p.m. “To have a wife of 55 years and four children and 15 grandchildren is my greatest accomplishment,” Spieker says. “It’s all about setting priorities, and my priority has always been my wife and children.” 

“More time in the program will allow our students to create deeper connections with each other and with the larger Haas community ….We want our students to…make strategic connections that will guide their academic and career choices.”

Emma Hayes Daftary

The new gift isn’t the only way in which Spieker has brought positive change to Haas. In addition to serving on the Haas School Board, he’s also been an active member of the policy advisory board for the Fisher Center for Real Estate & Urban Economics, regularly speaking on campus and mentoring students. The Spiekers’ philanthropic support is evident across campus, recently helping build Haas’ Chou Hall. Spieker Forum, on the building’s top floor, is named for the couple. Spieker actually served as an advisor to the project, helping convince the administration to expand the original plans to maximize the footprint while also reducing costs in design and construction. 

Expanding and Innovating

Haas had been looking to expand the undergraduate program for over a decade, as students and alumni have expressed a desire for a longer curriculum and as peer business schools such as the University of Pennsylvania’s Wharton School, New York University’s Stern School, and the University of Michigan’s Ross School of Business offer four-year programs. The first steps came with the 2017 launch of the Management, Entrepreneurship, & Technology (M.E.T.) Program, which allows students to earn both business and engineering degrees in four years. 

“It stood out to us as obvious that Berkeley was a place where students should know they could be entrepreneurs,” says Erika Walker, Haas’ senior assistant dean of instruction and former head of the undergraduate program. “With a top business program and a top engineering program, it just made sense to marry the two.”

Woman and man talking animatedly.
When Dean Ann Harrison approached Ned Spieker, BS 66, about funding the undergraduate program’s transformation, Spieker responded enthusiastically from the beginning.

Students responded enthusiastically to the M.E.T. program, relishing the ability to take business courses their first year as they simultaneously learned to engineer products and services. Building on that success, the following year Berkeley welcomed the first cohort for a new Global Management Program (GMP), a four-year, international business program that kicks off with a semester in London followed by training in management, culture, and language and a later optional semester abroad. Students earn a BS with a concentration in global management—the only concentration offered in the business major. Other recent innovations at Haas include the two-year (soon to be four-year) Robinson Life Science, Business, and Entrepreneurship program, which allows students to simultaneously earn a degree in business and molecular and cell biology, and the Summer Minor in Sustainable Business and Policy, a collaboration with the Department of Agricultural and Resource Economics focused on green business development. 

While all of these programs expanded opportunities for students, they serve a relatively small number of undergraduates. Given Spieker’s generous past support of Haas and his own positive experience with the undergrad program, Dean Ann Harrison approached him about funding the undergraduate program’s transformation. Spieker responded enthusiastically from the beginning. “Ned has been such a valued thought partner and supporter to me and to deans before me,” Harrison says. ”We are so thrilled that he and Carol have made a commitment to Haas toward building the next generation of business leaders.”

The $30 million gift will support a range of new programs, services, and scholarships. The aforementioned Spieker Scholars Program will cover tuition and housing for up to four students each year, providing them with a stipend for professional development, to attend conferences or to seed a business idea. Additionally, the gift will fund scholarships that will go toward decreasing students’ unmet financial need—the amount that students have to borrow and pay back—in order to decrease financial barriers for incoming students. The gift will also help improve the student experience with co-curricular programs to integrate students into the Haas community, set them up for academic success, and develop their leadership skills. Students will explore career pathways through strategic networking and internships. 

The technology improvements to Cheit Hall classrooms will be comparable to those in the recently built Chou Hall, with audio-visual components for virtual and hybrid teaching. The school is discussing the development of a new capstone program, which will connect undergrad business majors with a Bay Area nonprofit to use their skills to consult on a real-world project with community impact. “It’s one of the things I am most excited about,” says Hayes Daftary. “No matter what sector our students go on to work in, we really want them to recognize that what they’re learning here will continue to make a positive social impact. Going beyond yourself is one of Haas’ core values, and we want to include experiential learning opportunities in the curriculum that allow students to practice this.”

As students strive toward that goal, they’ll be guided by the example of Ned Spieker: A leader who both achieved enormous success in his field and created opportunities for others to succeed as well. 

Outside of the Box

Stay on top of your business game with the latest from Haas classrooms.

Whether you graduated five years or 25 years ago, business and leadership are evolving fields, and classes at Berkeley Haas are constantly updated or created to address the skills and knowledge needed in today’s workplaces. Here, we bring you insights from some of our newest MBA classes with resources for staying on top of the trends.

Leading Diverse Teams

Two sides of a peanut butter and jelly sandwich smiling at one another.Business Communication in Diverse Work Environments, a new core class taught by a team of Haas professors, offers a variety of expertise. New Assistant Professor Sa-kiera Tiarra Jolynn Hudson, who will begin teaching the course this spring, says the class aims to provide the tools to analyze, reason, and acknowledge other perspectives, so leaders can problem-solve identity dynamics within their own organizations. “A person might notice that only a select few in their group are speaking up,” she says. “Before immediately assuming a lack of competence, we hope for people to first analyze the power dynamics within the group related to gender, race, political orientation, etc.” Here are three pieces of advice from the class.

We are all capable of changing our biases once we understand how they affect our judgment, decisions, and behavior at work.

End groupthink
This requires a change of mindset from knowing what you’re going to say in a meeting to beginning with an open mind and asking questions. To show students the irrational side of groupthink, Professor Laura Kray runs a hiring simulation, asking students to consider three female job candidates. Kray found that students usually pick an inferior candidate because the group focuses on one thing they agree on, such as where the candidate went to school, and ignores the negative information about that candidate. “You spend the majority of your meeting talking about what you already know,” Kray says. “It’s a phenomenon that happens in groups and you have to be systematic to overcome it.”

Consider inequalities inside—and outside—of organizations
Professor Sameer Srivastava stresses the power that people have to dismantle structural barriers in the workplace and in the communities where they work. He teaches a case study of West Side United (haas.org/west-side)—a consortium of hospitals in Chicago that’s trying to address the stark gap in life expectancies among residents in the city’s different neighborhoods by working closely with community leaders.

Understand implicit bias
Implicit bias applies to the assumptions we make about people based on race, ethnicity, age, gender, LGBTQ+ identity, and ability. We are all capable of changing our biases once we understand how they affect our judgment, decisions, and behavior at work, says Assoc. Prof. Dana Carney. “We’re in a new time where people might not look like what they identify as,” she says. “When you don’t know, ask.”

Business as climate change mitigator

A polar bear on an iceberg that's melting in an office water cooler.You don’t need to be in a sustainability-focused role to make changes that are meaningful to the planet, says Lecturer Chris Jones, director of the CoolClimate Network, a university-government-industry-NGO collaboration at Berkeley. In his Carbon Footprint Analysis for Innovation class, Jones provides tools that can be used by people working in strategy, investor relations, corporate accounting, or marketing and communications.

“We need to work in all of our spheres of influence—from work to the community to household emissions,” he said. “How do you use your own potential to create something new?”

Jones stresses “marginal contributions” that add up. For example, one of his students who works at a big tech company that relies on scores of servers proposed an idea to reduce server load by identifying a uniform way to consolidate repetitive computer code to make servers run more efficiently. Another student working at a fossil fuel company suggested using more lubricant for the company’s machines to reduce overall energy use.

Caterpiller attached to circuit board lines turning into a butterfly.The Data Insurgence

Understanding data used to be for quants. Today, it’s critical to most every job, says Assoc. Prof. Jonathan Kolstad, who designed his MBA core class, Data Analytics, to make information understandable to business students. He offers the following tips for staying ahead of the game.

Cut through the AI hype
Dive deeper into machine learning and artificial intelligence to learn where it works and when it’s useful.

Conduct natural experiments at work
Kolstad calls these “the workhorse tools of a data-driven organization.” These experiments can be used in real time to understand how changing products, pricing, or other variables will impact profits.

Consider learning either the Python or R programming language
Used for statistical computing and graphics, both aid understanding of and using data and can be learned in many online classes, Kolstad says.

“I’m coaching people to sharpen, curate, and focus their information so an audience can act on their message.”

Persuasive Communication

Woman pointing to a chart. Her left arm is a large green check mark.Continuing Lecturer Alison Bloomfield Meyer’s new core class Data-Driven Communication takes data to a new level by teaching students how to clearly make their point in every speech, meeting, pitch, interview, or event. “I’m coaching people to sharpen, curate, and focus their information so an audience can act on their message,” Meyer says. She encourages students to follow her three-pronged framework to develop skills:

Prepare
One of the most common leadership performance mistakes is insufficient preparation, Meyer says. This leads to working too hard during the presentation, which leads to reduced performance. Consider asking a trusted manager or peer for feedback before giving a presentation. Also consider in your planning what your audience cares about and how to visualize your points to get your ideas noticed.

Perform
As you prepare, consider the following questions: How do you adapt when things go wrong during a presentation? How do engage with your audience and tune in to how they’re reacting to your performance? How do you manage your own nerves when the stakes are high? Meyer recommends keeping a daily journal to articulate thoughts about presentations and determine what areas need work.

Reflect
After a presentation, take time to learn from the experience using both self-reflection and feedback from others, Meyer says. Look back at what happened, explore what was meaningful, and decide what you will do differently next time.

Faculty Member John W. O’Brien

Financial innovator and MFE founder

Headshot of John W. O'Brien.

Finance industry innovator John W. O’Brien, 85, who co-created and taught in the Haas School’s Master of Financial Engineering Program for 16 years, died October 14 after a battle with cancer.

He launched O’Brien Associates and created the O’Brien 5000 Total Market Index (later the Wilshire 5000) in 1974. After connecting with Haas professors Hayne Leland and Mark Rubinstein in 1981, he became chief executive of Leland O’Brien & Rubinstein, which pioneered dynamic hedging through portfolio insurance. In 1992, O’Brien helped launch LOR’s “SuperTrust,” which was the first exchange-traded fund.

In 2000, O’Brien created the MFE Program—the first of its kind at a business school—with former Executive Director Linda Kreitzman. As an adjunct professor, he taught his Financial Innovation course to MFE students until 2015.

Kreitzman says launching the MFE program would not have been possible without O’Brien. “John was a force of nature—charismatic, brilliant, and innovative as he developed market-revolutionary securities.”

Prof. Emeritus John G. Myers

Marketing expert

Headshot of John G. Myers.

Professor Emeritus John G. Myers, 89, an expert in the science of consumer behavior, died on Oct. 14 in Oakland, Calif.

Myers, who joined Berkeley’s business school in 1964, was one of the early trained behavioral scientists in marketing studies. Among his areas of research were promotional incentives, e-commerce consumer behavior, and consumer indecision, as well as the management of brands and trademarks in Russia.

His fascination with the factors that affect people’s choices—and how to use evolving technologies to define, measure, and analyze those factors—drove his many scholarly pursuits and, ultimately, his leadership at Haas. In the 1980s, he served as associate dean of academic affairs, of curriculum, and of the graduate school. He chaired the Marketing and International Business Group from 1974 to 1977 and was director of the PhD program from 1982 to 1985.

Donations in his memory may be made to the John and Arlyn Myers Marketing Award. Visit haas.berkeley.edu/giving and note “in honor of John Myers.” Read his full obituary.

Grant Muir Inman, MBA 69

Berkeley emeritus trustee, VC pioneer

Headshot of Grant Muir Inman.

Grant Muir Inman, 80, a visionary leader and philanthropist, died at home in Orinda, Calif. in June.

After earning his Berkeley MBA, Inman blazed trails in the world of venture capital. Early on, he was a general partner of many VC firms, including Hambrecht & Quist, before co-founding Orinda-based VC firm Inman & Bowman in 1985. He then went on to found Inman Investment Management where he worked until his death.

Inman left an indelible mark on the Cal community, including serving on the Haas School Board and chairing the UC Berkeley Foundation’s Investment Committee, where he helped ensure the university’s long-term financial stability. In recognition of his extraordinary contributions, UCBF honored Inman with both the Wheeler Oak Meritorious Award for leadership in fundraising and its most prestigious honor, the Chancellor’s Award.

Inman also generously donated to numerous schools and programs on campus, including Haas, the College of Engineering, and Cal Athletics. He was named, along with his wife of 56 years, Suanne, a Builder of Berkeley.

IN MEMORIAM

Giles Cropsey, BS 34, MS 36
Carolee Todd, BS 45
Richard Brooding, BS 49
Frank Anderson, BS 50
Donald Schroyer, BS 50
Babette Barton, BS 51
Richard Lewis, BS 51
Edward Presten, BS 52
Reid Johnson, BS 53
Herman Trutner, BS 53
Donald Timmerman, BS 54
Howard Wiggins, BS 54
Sheldon Wolfe, BS 55
Michael Hughes, BS 56
Walter Schaetz, MBA 56
Donald Foster, BS 58
Laurence Kay, BS 58
Sam Saghera, BS 58
Gordon Huber, BS 60
Richard Hungate, MBA 61
John Boyl, BS 62
Richard Lieser, MBA 63
William James, MBA 65
Jeanne Yeh, BS 67
Richard Beacham, MBA 68
Gerald Vaught, MBA 72
Melvin Burruss, BS 73
Ray Reynolds, BS 74
Mitchell Lee, BS 75
David Bowen, PhD 76
Jennie Hoopes, BS 80
John Obana, BS 81
David Makofsky, MBA 81
Grace Spiridon, BCEMBA 12
Daniel Freitas, Friend

Lisle W. Payne, MBA 67

Real estate executive, philanthropist

Headshot of Lisle W. Payne.

Lisle W. Payne, 80, beloved husband, father, mentor, coach, and businessman, passed away on October 12 at Stanford Hospital after a seven-week battle against a rare blood cancer and disorders.

After earning his MBA at Berkeley, Payne pursued a successful career in real estate, including founding the Fox Group, which he led as CEO.

He demonstrated leadership in the industry at the national, state, and local levels as a member of the board of directors for the Real Estate Securities and Syndication Institute, chair of the board of directors for the California Housing Council, and a member of the real estate investment committee to the Corporations Commission of California.

He taught for several years at Haas, and he and his wife, Roslyn, were generous donors to Berkeley and to Haas, especially to the Fisher Center for Real Estate & Urban Economics.

Together they endowed the Lisle and Roslyn Payne Chair in Real Estate and Capital Markets and were named Builders of Berkeley. He was also a trustee on the UC Berkeley Foundation.

Wendy Nguyen, BS 02
Co-Organizer, Stand with Asian Americans; CMO, Section4

Wendy Nguyen.Wendy Nguyen, a first-generation Vietnamese American, was raised to give back to society. So when presented an opportunity to speak up against assaults on Asian Americans, she didn’t hesitate.

It was March 2021 and eight people, including six Asian women, had been murdered by a gunman in Atlanta. “The killings were a breaking point for the community,” Nguyen says. 

Soon after, entrepreneurs Dave Lu and Justin Zhu sought her advice on how to promote a pledge they were writing to stop Asian American Pacific Islander hate crimes. Nguyen had been in marketing for some 14 years in the areas of social advocacy and health. How, they asked her, could they bring attention to protecting and supporting members of the AAPI community? 

“We have to publish it in the Wall Street Journal,” Nguyen told them. 

The pledge was published on March 31. “We thought if we could get 300 people to sign this letter, we would have done well,” Nguyen says.

More than 8,000 people signed, from Door Dash drivers to former President George W. Bush. It was the start of Stand with Asian Americans.

Since then, SwAA has raised over $1 million and made grants to more than eight nonprofits. One recipient held a contest to design the best AAPI hate-crime tracker. Another developed a youth program to register and drive voter turnout among the AAPI population.

“We are recruiting and inspiring the next generation of Asian American activists,” says Nguyen. “Activism can happen anywhere: home, workplace, streets. We want to be an outlet for anyone looking to contribute.”

linkedin.com/in/wdotnguyen  

Shock and Awe

The pandemic’s effect on innovation

In 2014, when Jerome Engel and colleagues presented a framework to describe innovation communities in Global Clusters of Innovation, the world was different. Now Engel has refined that framework with Clusters of Innovation in the Age of Disruption, a collection of essays from business leaders and teachers. Berkeley Haas asked Engel, the founding executive director emeritus of the Lester Center for Entrepreneurship (now the Berkeley Haas Entrepreneurship Program), about his new findings.

Clusters of Innovation in the Age of Disruption Book CoverWhat inspired this book?

In my first book, we demonstrated how innovative technology companies tend to emerge in clusters in certain regions—and we questioned what drives that process. The world has since entered a period of severe economic, cultural, and environmental disruption due to an ongoing series of shocks. We wanted to investigate what was happening in these innovative communities and whether they demonstrate enhanced resilience. We found that the answer was yes. Clusters of Innovation have entrepreneurial agility that enhances their resilience to external shocks, contributing significant social and economic value to society.

How do they do this?

Through innovation, which I define as the positive response to change. Truly innovative tech trends are often pursued by venture capital-backed entrepreneurial firms. Their market entry strategy is often to approach niche markets, which provide a beachhead opportunity because incumbent firms are not serving their needs exactly. Many of the entrepreneurial firms that blossomed during the pandemic had been in place for years, refining their technology and products. This allowed them to quickly provide solutions when the shock occurred.

Can you provide an example?

Zoom, which displaced slower-moving incumbents to (seemingly overnight) revolutionize business, personal, and educational communications. Its quick mass adoption revolved around product-led growth, an evolution of the freemium model emphasizing ease of user adoption (no logins, no hassle). This allowed the rapid behavior change that enabled a greater collective agility—a greater resilience.

Beyond Repair

The potential downsides of right-to-repair laws

Pile of old cell phones.

The “right-to-repair” movement scored a major victory in June when New York state passed the first law requiring companies that make digital electronic products to give the public access to repair instructions, tools, and parts.

The goal was to make it easier and cheaper for consumers to fix their gadgets and to break manufacturers’ monopolies on the repair market, allowing independent repair shops to compete.

Yet despite a groundswell of support from consumer and environmental groups, right-to-repair laws may have unintended consequences, according to Haas research co-authored by Assistant Professor Luyi Yang and appearing in Management Science. The result could be higher prices, more e-waste, or longer-term use of older, energy-guzzling products.

“Strikingly, [right-to-repair] legislation can potentially lead to a ‘lose-lose-lose’ outcome that compromises manufacturer profit, reduces consumer surplus, and increases the environmental impact, despite repair being made easier and more affordable,” says Yang.

Yang built a model to analyze how manufacturers, who generally oppose right-to-repair laws since they can reduce demand for new gadgets, might respond to the new regulations and what the repercussions might be.

The answer depends on the type of product and especially the price. With low-cost products, the strategic response for manufacturers would be to lower new product prices and flood the market, thus reducing the appeal of repair. “Motivating more consumers to purchase new products translates into higher new production volume and more e-waste,” Yang says. “As a result, the environmental impact increases.”

Conversely, for manufacturers of higher-end products that are expensive to produce, a continual price cut would eventually leave the profit margin too thin. If independent repair was widely available, products would have a longer lifespan, making them more valuable. Manufacturers would be incentivized to raise new product prices, which hurts consumers. Easier repair could also lead more consumers to use old, energy-inefficient products, resulting in a higher environmental impact, especially with cars, trucks, refrigerators, or other major appliances.

Well-intentioned policy makers should not make assumptions about who will benefit from right-to-repair laws, Yang says. Instead, legislators should examine specific product categories, including their production cost and environmental impact, and avoid sweeping, one-size-fits-all policies.

Meta Data

What the metaverse has to offer

Two people wearing virtual reality glasses.The metaverse—essentially a 3D version of the internet in which users can interact digitally within an environment and with other users—is a hot topic, but what are its use cases? Gaming is the most obvious and frequently mentioned. However, as technologies progress, the metaverse will definitely bring more to our future generations.

My research partner, Andrea Chang, MBA 22, and I began offering insights into the metaverse while at Haas. We continue to share our personal perspectives via our blog (metaresearch.substack.com). Here are the four major areas that we believe the metaverse will bring innovations to. 

Education: Teaching Tacit Knowledge

During the pandemic, remote education proved to be a workable way for students to acquire knowledge. However, the experience that physical schools provide is hard to replace. Many students still want a physical location in which to interact, conduct experiments, or even see things with their own eyes. Though textbooks, websites, and Zoom classes are enough for students to learn explicit knowledge, for tacit knowledge, students need a better channel.

The metaverse can bridge the learning experience between digital and physical settings, giving teachers a powerful tool to transfer both explicit and tacit knowledge. With virtual reality, kids can travel to Egypt and explore the pyramids while learning historical facts, or they can join a court session to practice debate skills.

Workplace: Capabilities and Productivity Improvement

Human abilities can significantly increase if knowledge of the virtual world seamlessly connects with the physical world.

In the office, the metaverse can increase productivity. Augmented reality glasses can help people find their next meeting, check someone’s LinkedIn profile while talking to them, and access documents quickly. Platforms such as Spatial, Microsoft Mesh, and Horizon Workrooms allow team members from different regions to feel one another’s presence and collaborate smoothly.

With AR glasses, specialists can perform complicated tasks more accurately and efficiently. In 2016, Microsoft demonstrated how 24,000 elevator service technicians can use HoloLens to identify problems ahead of a job and have remote, hands-free access to technical information when on site. Last year, Johns Hopkins surgeons performed AR surgeries on living patients, aided by projected images of a patient’s internal anatomy from CT scans.

Entertainment: Bringing “Experience Equity” to the Public

While the internet brings knowledge equity to its users, the metaverse will offer “experience equity” to future generations, making once exclusive experiences free to the general public.

For people with limited capital or physical abilities, the metaverse can provide access to activities and places they cannot experience in the physical world. Patients who are unable to leave the hospital can go hiking with their friends. Young people who do not own a house can join parties at fancy apartments on metaverse platforms.

For people with limited personal space in the physical world, the metaverse offers a spacious land in which to breathe and relax. Students in a dorm, residents in a crowded city, or kids sharing a room with siblings can find and even create a space that belongs to them. And activities can happen anywhere. Users can exercise on volcanoes, have parties on Mars, and sing in the deep ocean.

Creation: Unleashing Creativity

The metaverse gives creators better tools to create worlds and assets to express their imaginations. Architecture, for example, can use virtual reality and digital twin technologies to design a house from a user’s perspective.

With the creator-economy functionalities like NFTs (non-fungible tokens) that the metaverse may provide, general users can monetize their work easily. The entry barrier to becoming a creator will be significantly lower.

More to come

The development of metaverse technologies is still in progress. It’s impossible to capture all the possibilities now, but one thing is for sure—the metaverse will give users more freedom and more options to live their reality.

Clouded Judgement

Haas researchers delve into the science of why we make the decisions we do.

Nearly every minute, we’re faced with choices. Should we focus on an upcoming project or organize for the future? Take a chance on a risky investment or play it safe? Go to the deli or try that new Thai place for lunch? For the most part, we feel in control of those decisions, having the free will to make our own choices based on what we want or need to do. Economists thought so too, expecting human beings to act rationally to choose what’s in their best interests based on the available information and their mental abilities to process it. For decades, economists preached that humans might not always choose the best option available, but they will choose a “good enough” option for themselves in the moment.

More recently, however, the burgeoning field of behavioral decision research has been calling those assumptions into question. Using a combination of economics, neuroscience, psychology, and machine learning, decision scientists have shown that we humans aren’t very rational at all when it comes to the choices we make. Errors in judgment, emotional responses, impulsiveness, and lack of perspective all skew our decision-making abilities, frequently causing us to choose poorly even when better options are available.

“Anyone who has studied the economics of decision-making will have encountered the basic concept that individuals should choose the option with the highest-expected value,” says Professor Don Moore, associate dean for academic affairs. Moore, who has become one of the leaders in the field for his work on overconfidence, has just released his second book, Decision Leadership (see sidebar, p. 18). “In real life, however, it can be complicated to calculate expected value, so we end up relying on our intuition, which is imperfect.”

Despite our lack of rationality, humans still tend to act in predictable ways that can be studied scientifically. Haas researchers are using tools from a variety of disciplines to better understand the predictably bad choices that people make—and what might be done to push them toward better outcomes. In many cases, they’ve found, there is a “right” answer that will produce a more optimal end result, if people understand how to recognize it. These are critical skills for managers: Understanding the latest decision research can help them not only make better decisions at work but also set up environments to help employees and customers make better decisions as well.

The Truth About Consequences

Headshot of Associate Professor Ellen Evers.Say you’re a doctor with two patients, but you only have resources to operate on one. Patient A has an 85% chance of surviving, but if you operate, you can increase it to 90%. Patient B has only a 20% chance of surviving, but if you operate, you’ll increase it to 30%. Whom would you choose? “If you care about saving lives, you should operate on Patient B, because you have the most chance of increasing their survival,” says Associate Professor Ellen Evers (shown left). Yet, when she and Haas PhD students Stephen Baum and William Ryan posed this question in the lab, participants overwhelmingly chose Patient A.

The reason is that people are much more apt to focus on the negative consequences of their actions rather than the positive. “If you don’t operate on Patient B and they die, you say, ‘Hey, I couldn’t have done much about that anyway,’” says Evers. “But if I don’t operate on Patient A and they die, then you think, ‘Oh man, I could have prevented their death.’” Such emotional responses are frequently undervalued by economists when it comes to decision-making, and yet they can have huge effects on the choices people make, especially when evaluating risk. “Most economic models don’t see those kinds of emotional ‘negative-values’ as true inputs,” Evers says, “but as human beings, we experience those emotions.”

A percent sign showing one smiling face and one sad face.In gambling experiments, Evers finds that people frequently pay too much for insurance to cover their losses, beyond the probability that they’ll lose. They tend to behave the same in risky hypothetical situations—for example, in deciding to buy back-up tickets to an indoor theme park in case of getting rained out of an outdoor park—paying the same whether there’s an 80%, 50%, or 20% chance of rain. “They’re so worried about feeling regret if something bad happens, they don’t consider whether the chance of something bad happening is minuscule,” says Evers. As a result, people frequently overinvest in a backup plan when there’s little chance they’ll need it, but they also underinvest in Plan B when chances are likely they will. Similarly, we overinvest in projects likely to be successful but don’t invest enough in projects that are long shots. “The more important decisions become, the worse we are at accurately considering their chances of success because we care too much,” Evers says.

Identifying regret as the cause of poor decision-making can aid leaders in helping people make better choices, she says. Have people focus on external causes of negative consequences rather than on themselves. “If people are less likely to say, ‘I am at fault for doing this,’ then their decisions become more optimal,” Evers says.

The Value of Memory

Headshot of Associate Professor Ming Hsu.Picking your favorite fast-food restaurant seems like an easy enough task. But when Associate Professor Ming Hsu (shown left) asked people to do just that, 30% of respondents picked McDonald’s. Yet half of those people changed their selection to a different favorite fast-food chain when they were later given a list to pick from. While it seems strange that people forget their favorite brand, Hsu found the same thing happened when he asked people their favorite fruit, salad dressing, and other categories.

“According to the rational economic model, if you didn’t buy something, it must be because you didn’t like it,” says Hsu, the William Halford Jr. Family Chair in Marketing. “We found that it’s possible people don’t buy things because they forgot about it.” Hsu’s research combines economics with neuroscience, scanning the brains of study participants using functional magnetic resonance imaging (fMRI) to see what’s going on when they make decisions. His lab found that when people made open-ended choices, they activated a part of the brain associated with memory, but when they chose from a list, that part of the brain remained dormant.

A foam hand reading #1 with its index finger raised and a string tied around the top of the finger.

Interestingly, Hsu’s lab didn’t see the same result for running shoes, when people chose Nike for both open-ended and multiple-choice options. “People chose McDonald’s because they couldn’t think of anything else, whereas with Nike, people

really do like Nike,” he says. Such tools can help companies better understand the value of their brands in the marketplace. In the future, Hsu plans to look at how those choices change over time. “If you’re McDonald’s or another category leader, you may be benefitting from associations that were built up 20 years ago. But if you’re not putting any brand value in the bank, then ten years from now, you may be dead. It’s important how much you’re willing to pay for a brand, but it’s also important how much it sticks in your mind.”

Attracting Attention

For decades, psychologists have been aware of a phenomenon called “anchoring.” In numeric judgments (e.g., What will Amazon’s stock price be in a year?) people often “anchor” on a starting value (e.g., today’s stock price) and tend not to adjust far enough in their final answer. Good negotiators use anchoring by offering a very high or very low opening bid to influence the outcome.

Headshot of Professor Clayton Critcher.Professor Clayton Critcher (shown right), the Joe Shoong Chair of Business, has shown that people are not only anchored by starting numbers but are also influenced by other focal values, “attractors,” that seem to draw judgments toward them.

In recent research, he found that round numbers served as attractors when people predicted, for example, airfare increases. “If airfare from L.A. to New York is $360 but has been rising, then a round number like $400 serves as a natural focal point, an ‘attractor,’” says Critcher. Asked where airfare was likely to go in the coming days, study participants estimated a relatively big upward jump. When Critcher changed the current airfare to $380, however, participants still chose numbers close to $400—forecasting a much smaller increase. “The attractor ends up shaping people’s subjective sense of what is a big or small possible change,” he says.

“It’s important how much you’re willing to pay for a brand, but it’s also important how much it sticks in your mind.”
—Assoc. Prof. Ming Hsu

 

Fish attracted to a hook shaped like the number three.The phenomenon could have many implications in business. In other studies, Critcher leaned on different ways investment firms construct graphs that illustrate how, say, mutual fund values have evolved. Making different incidental numbers salient on these graphs had predictable consequences for how potential retail investors thought the funds would perform.

“You are able to nudge people into interpreting trends as more or less significant depending on how you present the information,” Critcher says.

The idea can also be applied to exact social good. For example, if health officials want people to take a rise in COVID cases seriously, they could depict the upward trajectory on a chart in which the closest y-axis label is farther away. This could lead people to predict that cases are contining to increase, perhaps encouraging more precautions.

The Power of Perception

Juliana Schroeder Associate ProfessorWhen Juliana Schroeder (shown right) is searching for a new research topic, she often looks at the world around her. “Every paper starts with a puzzle,” says Schroeder, an associate professor and the Harold Furst Chair in Management Philosophy & Values. “I’m particularly interested in social inference and what people get wrong in their social judgments.” One recent study, for example, started with the observation that people often appreciate constructive criticism from others but are often reluctant to give it themselves. “It could range from being told you have a stain on your shirt to more consequential feedback between spouses,” she says. “Most of us want good feedback in our lives and aren’t getting enough of it.”

In a series of hypothetical and actual scenarios, she found that people consistently said they wanted constructive criticism when they were in the position of receiver but wouldn’t offer it when in the position of giver. In drilling down into the causes of that paradox, Schroeder found it was only partially due to anxiety about how the feedback would be perceived. In fact, the biggest impediment was a lack of realization into just how much the other person desired it. “When we intervened to cause people to think about a time when they wanted feedback, it was enough to trigger them to realize, ‘Okay, maybe I should give feedback to others as well.’”

For another group of studies, Schroeder has looked at the power of rituals in the workplace—finding that simple actions, such as how managers conduct meetings, become imbued with importance over time. “With almost every activity, you can add small physical features, making it more rigid and formal, and people will start to add meaning to it,” she says. At the same time, people tend to resist change to rituals, ostracizing those who don’t follow established formalities.

Schroeder recommends that managers think about how they construct rituals to ensure they reflect the values of the company. “It could be as simple as starting a meeting by having everyone share something they did in their personal lives, which says something quite different than asking everyone to say something about what they did at work.” But they should also think hard before changing established rituals in the workplace. “You always have the new boss who comes in and wants to change everything, and I would be careful about that,” she says. “Conveying your good intentions helps a little, but once people get used to rituals, they don’t want them changed.”

Predictably Irrational

Decision science encompasses a wide range of inquiries: how customers choose products, how we insure ourselves against risk, how we offer criticism to a co-worker, and more. Yet despite this variety, the research comes down to the same basic premise: Human beings may not be rational, but our irrationality itself is predictable.

By better understanding the misperceptions and emotions that routinely lie behind people’s decision-making processes, managers can help anticipate some of the common pitfalls that can lead to bad decisions and negative consequences. They can learn to recognize the biases that creep into their own judgments and the judgments of others and combat that with processes that rely on facts and probabilities, rather than faulty intuition or simple heuristics.

Understanding the latest decision research can help [managers] not only make better decisions…but also set up environments to help employees and customers make better decisions as well.

Good leaders can even use decision science to their advantage by setting up an environment to help people choose more wisely. Whether that means using an attractor to better frame a problem, instituting rituals to bolster company culture, or presenting “nudges” to encourage people to act in their best interest, the predictable way humans respond to choices can be harnessed as a force for positive decision-making.

By more fully understanding how and why people decide the way they do, we can all learn to make better decisions in the end.

Back to the Roots

The life cycle of a green bean plant, starting as a seedling.The alumni cultivating a nation of growers

Nikhil Arora and Alejandro Velez, both BS 09 (shown right), want consumers to know where their food comes from. Their gardening company, Back to the Roots, sells kits, seeds, and supplies for growing organic herbs, vegetables, and more, simplifying gardening so even those without a green thumb can have, well, a green thumb. From their beginnings in a dark warehouse in Oakland, California, growing mushrooms from used coffee grounds, Back to the Roots is now a national brand, with its products sold in thousands of stores, including Walmart, The Home Depot, Target, and more. But their journey wasn’t always a straight shot to growth. After 10 years of pivots, Back to the Roots is now beating brand names while connecting with the next generation of farm-to-table devotees. 

Nikhil Arora and Alejandro Velez.2009

Intrigued by a class lecture, Haas seniors Velez and Arora try cultivating mushrooms with used coffee grounds. They receive $5K in funding from UC Berkeley and by graduation launch Back to the Roots as a sustainable urban mushroom farm. Soon, they’re making DIY mushroom-growing kits for curious customers.

2011

Though mushroom sales reach $250K a year to Whole Foods and locals, the real interest is in kits, so they refocus the company.

2012

Velez and Arora crowdfund $500K to build an aquaponic garden kit. They quickly iterate and launch a version 2.0 after their first version is accused of copyright infringement.

2014

Now making $4.6 million in revenue with products in 8,000 stores, Back to the Roots starts turning a profit. They reach 13,500 students with the Grow One, Give One campaign, which donates grow kits and a garden curriculum to elementary schools.

2015

Velez and Arora launch 13 new products, including garden-in-a-can and the first U.S.-grown, all-stoneground breakfast cereal, which has just three ingredients.

2016

The company raises $5 million in seed funding followed by a $10 million Series A round. Ready-to-grow kits and cereals reach 5,500 schools nationwide. Kits are now sold in 1,200+ stores in 800+ cities.

2017

Back to the Roots supplies food to New York City’s 1.1 million public-school students. They also create an indoor gardening destination with The Home Depot and Whole Foods in over 2,000 stores.

2018

With the garden business doubling year over year, Velez and Arora again refocus by selling the ready-to-eat line to Nature’s Path. They are now a gardening company. The pair deliver the commencement address to Haas undergrads (haas.org/bttr).

2020

With millions gardening during the pandemic, all major retailers triple-down on the Back to the Roots brand, which launches 92 U.S.-grown, organic seed varieties with The Home Depot.

2021

As Back to the Roots juggles cash flow and growth with needing to order seeds two years out, they close a $15 million funding round. Walmart awards them its highest sustainability certification for upcycling waste, optimizing packaging, and using sustainable materials in manufacturing.

2022

Consumers will spend $100M on Back to the Roots organic gardening products.

Tour de Force

Alvaro Silberstein, MBA 17, helps those with disabilities navigate the world.

Back when Alvaro Silberstein was a teenager who surfed, snowboarded, and played on Chile’s under-19 national rugby team, he sometimes imagined a scenario in which he might need a wheelchair. “I was involved in sports where those kinds of injuries happened,” says Silberstein, “so I did consider the possibility. I loved being outside in nature, and I always told myself that if I faced the kind of mobility challenges that meant I couldn’t go on big outdoor recreational adventures, I would prefer to die.”

Then the worst actually happened. When he was 18, Silberstein was struck by a drunk driver and left fully paralyzed from the chest down and partially paralyzed in his arms and hands. Since that day, he hasn’t just continued to undertake physically arduous adventures in remote locations around the world, he’s also co-founded a company, Wheel the World, that makes it possible for travelers with disabilities and their families to follow in his wheelchair tracks—and forge their own new trails. “We’re trying to change perceptions around disabilities and push the boundaries of what’s possible,” says Silberstein.

The idea for the company was born from an ambitious trek in Patagonia that Silberstein took in 2016, while still a student at Haas. His dream had always been to visit the rugged Torres del Paine National Park in Chile and traverse its iconic five-day W Trek.

“My friends and family in Chile had been there, but I assumed it was impossible for me,” says Silberstein. “But after my experience in California, where I was amazed that I could visit places like Yosemite, Big Sur, and the redwoods, I said, ‘OK, let’s figure it out.’”

Dream trip

Together with his childhood friend and Wheel the World co-founder, Camilo Navarro Bustos, Silberstein began organizing a trip and fundraising to purchase a specially adapted wheelchair built to handle rough terrain with the help of a team. That’s when the two men realized they had a unique opportunity: they could make the chair permanently available in Patagonia to other adventurers with physical limitations. “We had the chance to not only impact my life and fulfill my dream to visit Patagonia,” Silberstein says, “but to open this path to others.”

In April 2016, together with a film crew and a team of twelve—including experienced mountaineers, disabilities experts, and a physical therapist specializing in spinal cord injuries—who pushed and pulled the chair along the arduous 50-mile route, Silberstein completed the W circuit, arriving at the Mirador Base de las Torres as a national hero in Chile.

Before Silberstein even made it back to the airport, there was already an inquiry about using the adapted wheelchair for a 14-year-old boy who had refractory epilepsy and who was later able to complete the trek as well. “The real aha moment was when other disabled people reached out to say, ‘I want to do that same trip,’” says Silberstein. “That really validated our decision to start Wheel the World.”

Man operating a handcycle with three children riding along.
Silberstein in Peru.
Four scuba divers underwater.
Wheel the World scuba-diving trip in the Riviera Maya in Mexico.

Expanded purpose

Today, Wheel The World has 28 employees from 10 different countries, working across the globe from Berkeley, California, to Santiago, Chile, to Lyon, France, and beyond. Initially the focus was on guided adventure travel like Silberstein’s Torres del Paine trip, but demand from travelers with disabilities for destinations closer to home caused the company to expand its remit. “Wheel the World is the Expedia of accessible travel,” says Silberstein. “You can book a hotel in New York City, but you can also book a five-day trip to Easter Island.” Travelers book through GoWheelTheWorld.com, and the company generates revenue like any other online travel agency.

A line of people trekking through Easter Island on foot and in wheelchairs.
Wheel the world trek through Rapa Nui (the indigenous name of Easter Island) National Park.

One reason travelers with disabilities appreciate WTW is the granular detail the company provides on accommodations—not just whether a hotel or an experience is standards-compliant. “In the U.S.,” explains Silberstein, “standard ADA-compliant bed height is something like 80 centimeters, because many in the U.S. use power wheelchairs that are relatively tall. In Spain, however, a standards-compliant bed is only 40 centimeters high, because the majority of users there are in lower, manual chairs.”

That’s why WTW listings include exact measurements for bed heights and bathroom door widths, availability of ramps and elevators, hearing disability guidance, and more. The listings are developed with the help of volunteer “mappers” who take measurements and photos of hotel rooms and facilities. The detail enables travelers with disbilities and their companions to enjoy their vacations without the anxiety of unexpected access issues—in other words, to have a trip exactly like those that able-bodied travelers take for granted.

Silberstein says that hotel and tour operators are eager to work with WTW to learn how to make their properties and experiences more inviting for the disabled community. In part it’s because the market for accessible travel encompasses so much more than just the estimated 15% of the world’s population that has a disability—it also includes their travel companions as well as aging travelers who may need special accommodations. Half the customers booking travel via WTW are the able-bodied companions or family members of a traveler with a disability, Silberstein says. “We like to say that the disabled are the only minority that isn’t actually a minority.”

WTW offers a free online course around accessibility for travel professionals, enabling destinations and hotels to become a certified WTW partner. “We will achieve total inclusion when we make businesses realize that if they build customer experiences that are well-designed for people with disabilities, it’s a good opportunity for them, too,” says Silberstein.

Man in a specialized wheelchair made for trekking through rough terrain.
Silberstein during his momentous trek through Torres del Paine National Park in Chile.
Kayakers rowing next to a giant blue ice shelf in Chile.
Silberstein during his momentous trek through Torres del Paine National Park in Chile.

Sense of urgency

WTW’s pre-pandemic growth certainly reflected that market potential, with the company roaring from a record 2019 into January 2020 with a new round of funding and a long list of projects to undertake. Then came COVID, and its universal beatdown to the travel industry. “The pandemic was a disaster for the goals we had set,” says Silberstein. “So we focused on what was in our control: developing systems and technologies to accommodate our growth once the pandemic was over and building more partnerships with operators and hotel chains around the world.”

That pivot paid off. In 2021, despite continued challenges to the travel industry, WTW served five times the number of people it did in 2019. Silberstein plans to keep that momentum going. “In 2021, we impacted around 1,000 people; we want to make that 5,000 travelers by end of 2022,” he says. To do that, WTW plans to expand to 45 employees and to increase the number of “products” (i.e., WTW-accredited hotels or tours) from 600 to 9,000 within the next two years. The company recently closed a $5 million Series A funding round, including backing from the former Booking.com team, which should help make those ambitious growth targets possible.

Five people on a beach, two in wheelchairs and one with a prosthetic leg.
Silberstein (left) on a beach excursion in Costa Rica.

The very success of WTW contributes to Silberstein’s sense of urgency. “We recently heard from someone whose boyfriend had both legs amputated six months earlier and who was finally feeling ready to look at travel experiences again,” he says. “She went on our platform to research accessible destinations in Denver, which we don’t cover yet. But she thanked us for leading the way, because it had been difficult to find useful resources for planning.”

Like so many stymied travelers during the past two years, Silberstein has been making plans for his own post-pandemic excursions. “I have been so focused on work for the past two years, but I really want to do a trip to Machu Picchu and the Amazon with an operator we have in Peru,” says Silberstein. “We also have an experience in Lake Titicaca in Peru, where you row in Polynesian kayaks to different small towns around the lake. I had planned to do that with my three older brothers in 2020, and we had to postpone. But now we are looking forward to completing it in 2022.”

Thinking back to the young man who believed death would be preferable to life in a wheelchair, Silberstein is philosophical. “If I could go back to my younger self,” says Silberstein, “I would tell him this: Your life will look very different from what you expect—and maybe that feels like bad news to you. But even if it takes time, you’ll be able to overcome every challenge that you’ll face.”

Second Acts

Haas alumni model versions of retirement worth saving for.

Deary Duffie, MBA 84 (shown above), doesn’t like to think of himself as retired. Instead, he’s “in renaissance.” That’s because the former human resources executive and leadership coach is cultivating a thriving post-career life in his 60s.

“‘Retirement’ didn’t quite work, because that felt like an ending,” Duffie says. “‘Renaissance’ feels like a rebirth. And I really feel that—I feel I’m tapping into things I’ve wanted to do that I didn’t get to do in my corporate world.”

For Duffie, that’s meant spending long stretches of time in Italy with his partner, studying the language and culture; leading a career-development series for a local LGBTQ+ group; and offering professional-development advice in educational settings, including UC Berkeley. He gravitated toward these second-act endeavors after journaling in response to the prompts in Michelle Obama’s companion journal to her book, Becoming. In so doing, Duffie was refining a purpose for his reborn self: “What became clear is that I like developing others,” he says.

Duffie’s desire to approach retirement as a rebirth is growing more common as life expectancies lengthen with each generation. Longer retirement periods have caused some people to rethink their golden years and possibly work part-time for extra income or just to stay engaged. What’s more, many Americans are retiring earlier, a shift the pandemic seems to have hastened. Michelle Pollak, BS 00, a private wealth advisor with Pollak and Pollak Wealth Management, says that the desire to expedite retirement is a trend she’s seen among her clients—and it’s one that can bring up new challenges.

“The period we have to save for has grown larger, not only on the back end—due to life expectancy—but also on the front end, because people don’t want to work as long as their parents did,” Pollak says. “The amount to be accumulated must be that much larger.”

Living a retirement renaissance like Duffie’s requires long-term planning and saving—even when the milestone feels laughably remote. He and the Haas alumni whose stories are included here offer inspiration as to how it can be done. In many ways, their experiences look nothing alike—their ages at the time of retirement range from 34 to 69, their careers have spanned industries and income levels, and they’re now pursuing very different passions—but they all stress the importance of planning ahead in creating the second acts they’re enjoying today.

Breaking the Golden Handcuffs

Headshot of Sam Dogen.Sam Dogen, MBA 06, knew from his first month in investment banking that he didn’t want to spend his career working 14-hour days. So starting with his first paycheck, at age 22, he squirreled away 50% of his after-tax income. He also invested his savings in dividend-paying stocks and real estate.

In 2008, the financial crisis slashed Dogen’s net worth by a painful 35%. Early the next year, he started a blog called Financial Samurai, as a way to process what was happening.

“I wanted to connect with other people who were suffering in the financial crisis,” Dogen says.

As his interest in the blog intensified, so did his desire to leave banking. But Dogen was in his early 30s, and even after saving aggressively, investing for over a decade, and amassing an annual passive income stream of about $80,000, retirement didn’t yet feel possible—at least, not until he devised the final piece to his early retirement: He negotiated his own layoff, with a severance.

“I had deferred compensation, so if I quit, I would get nothing,” Dogen explains. “That can become the golden handcuffs.” But by being laid off, Dogen found a key to his own freedom. His managers agreed, and in 2012, at the age of 34, Dogen retired and wrote a book about his experience called How to Engineer Your Layoff. He’s now a stay-at-home dad to his two children and recently published a second book, Buy This, Not That: How to Spend Your Way to Wealth and Freedom.

Though Dogen’s path to an early retirement was unconventional in many ways—and not available to many outside high-paying industries, like banking—steps along his path align closely with the advice that financial experts say apply to any retiree.

Professor Terrance Odean, the Rudd Family Foundation Chair, offers a few retirement rules of thumb: Start saving early—ideally, at least 20% of your after-tax income. If that isn’t yet possible, commit to saving half of the income from your next raise for retirement. Both he and Pollak also stress making a financial plan, which can project or help define your ideal retirement age and the savings required to comfortably achieve it.

“Whether you do it yourself or hire a financial planner, it’s important to understand the assumptions being made, why those assumptions are being made, and what could go wrong,” Odean says.

In another way, Dogen’s unconventional path can offer inspiration to people in much different situations. Greg Patterson, MBA 00, CEO of The Advisory Group, says he’s seeing an increase in clients who are widening their understanding of what retirement can look like—and when it can happen—and encourages others to think creatively about their own lives. Some of his clients, for example, are financially planning for mini-retirements lasting a year or so sprinkled throughout their careers. Patterson calls these breaks “mid-life gap years.” Some use them to recharge, connect with family, or prepare a career pivot.

“If smart planning and action now can make work optional sooner, why wait to have all of your extended free time at the end of your life, especially if you might be less mobile or have more health issues?” Patterson says.

Headshot of Art Altman.Learning What’s Next

Financial planning is not the only thing future retirees need to educate themselves about. Art Altman, MBA 94 (shown right), needed to know how to transform a lifelong hobby into a small business.

Altman earned degrees in mathematics and computer science prior to attending Haas and was one of the early practitioners of artificial intelligence in the late 1980s. In the 1990s, he became a research program manager at the Electric Power Research Institute in Palo Alto, specializing in energy derivative asset valuation and risk management as well as energy-market modeling.

“If smart planning and action now can make work optional sooner, why wait to have all of your extended free time at the end of your life, especially if you might be less mobile or have more health issues?”

—Greg Patterson, MBA 00

When Altman left EPRI in 2011, he moved to New York City. He wasn’t yet thinking of himself as retired but found no job prospects that interested him. Fortunately, he had the freedom to be picky.

“I had saved and invested money systematically,” he says. “That meant I could take my time figuring out what I wanted to do next.”

Photography had always been a hobby, and he had a knack for portrait work. In New York, Altman met the man he considered one of the world’s best headshot photographers, and he helped Altman parlay his talent into a money-making endeavor. Now, Altman’s professional headshot business thrives on word-of-mouth referrals—and he says that he, too, is thriving. He only wishes he’d begun preparing for the transition sooner.

“I might have begun to learn about small business taxes and accounting, for example, thinking ahead to whatever I might do next,” Altman says.

Claudia Cohan, MBA 83, echoes the importance of thinking ahead. After many years in environmental nonprofits—including a period as the executive director of a wildlife museum—Cohan initially scaled back to part-time when she became a parent and her husband had a stroke and needed her care. She took a job in development at UC Berkeley, where she spent the next 17 years, including ten at Berkeley Haas.

Woman standing in lush vegetation next to a tree.
Claudia Cohan, MBA 83, launched a second career as a landscape architect after retiring from her development job at UC Berkeley.

As retirement age neared, Cohan felt a growing pull to return to her earliest professional roots: She’d earned her undergraduate degree in plant science and had worked at a landscape nursery. Just before retiring, at age 66, she took a landscape architecture class at her local community college. Cohan did what Altman wishes he had: she started learning the necessary skills for her second act while nearing the end of her first.

“Two months before I retired, I took some vacation time and started the classes,” Cohan says. “I was pushing myself to make that transition.”

Since retiring, Cohan has launched her landscaping business, Shaped Scapes Design, and she now regularly works designing residential gardens, many of which are drought tolerant. And she’s just one semester away from earning her landscape architecture certificate.

“Two months before I retired, I took some vacation time and started [landscape architecture] classes. I was pushing myself to make that transition.”
—Claudia Cohan, MBA 83

Expanding Strengths

Headshot of Janet Long.Texas native Janet Long’s post-retirement life has flourished as she’s followed the strengths honed in her career into altogether new territory.

Long (shown right), MBA 77, joined HBO in 1980—before the cable TV network had been rolled out nationwide. As she climbed the ranks in the account management group, she moved to Denver then San Francisco to work with regional and national cable system groups to launch HBO. She left the company in 1991 and started a management consulting firm in California. Her clients included Apple and IBM.

In 1998, at age 50, Long closed up shop to return to Dallas to assist her ailing parents. At first, she considered it a pause rather than retirement and made regular trips back to California. Then she discovered some family history that would soon bring her home: Her parents had been managing properties across Texas that had been in the family for generations—one since 1909. She started helping, and when her parents died, the properties became her main focus.

“I really see them as physical manifestations of the family roots,” Long says.

Long joined state organizations that helped her learn about the laws and other considerations involved in property management, including the Texas Forestry Association and the Texas Land & Mineral Owners Association. She learned of the importance of such organizations in her previous roles.

“My background in the cable industry included a lot of work with state and national organizations, places where information was shared,” Long says. “I saw how powerful that was.”

More recently, she’s stepped into local government in Dallas, where she now lives in her childhood home. Long was appointed to a task force by her city council representative to help with long-term land use and zoning decisions.

“I’m very concerned that in America, we’re not doing enough to provide housing for a range of incomes,” she says.

Focusing on Passion

Headshot of Luis Montero.For Luis Montero, MBA 71 (shown left), retirement offered the chance to take the parts of his career that he most loved and transpose them onto a lifelong passion: music.

After earning his MBA at Berkeley, Montero returned to his native Chile and worked as an assistant professor of marketing at the University of Chile, the first of many teaching assignments throughout his career. In later years, Montero was appointed as a commercial attaché, representing Chile’s exporters in both the U.S. and the U.K. Montero enjoyed connecting Chileans with local importers—for instance, by organizing wine tastings and food exhibitions. He “retired” at 69, continuing to teach part-time at the university level, but Montero now had space for something both new and familiar.

“My whole life I have enjoyed a real passion for music,” he says, “but I didn’t have the chance to take formal music classes as I would have liked.” Montero began teaching a popular music class for seniors in his community. But he realized that to truly reinvent himself, he’d have to fully retire—meaning no longer teaching college courses—and focus solely on music. He now teaches a Musical Dynamics course for seniors in his Santiago neighborhood. He works to cultivate an environment where his students can connect to something new, just as he did as an attaché. If anything, Montero wishes he’d incorporated music into his life sooner.

“If there’s a cultural or professional area, beyond your career, that you think could be a passion for you, follow it,” he advises. “It will make you and others happy all your life.”

Earning it

Mitch Fong, MBA 91 (shown below), is an advocate for not following the common playbooks in deciding what a career or a retirement should look like. Instead, he’s an advocate for radical self-honesty—perhaps because he avoided it for so long.

“During my time in financial services—and I think this happens a lot—I just did the next logical thing: Try to get a promotion, try to get a raise. I never really asked, ‘What do I want to do?’”
—Mitch Fong, MBA 91

Fong emerged from business school eager to find a job that paid well. His parents—a public school teacher and Caltrans engineer—raised Fong and his brother with the expectation that they’d be self-sufficient. He took the first job he was offered, which was in financial services, and stayed in the industry for almost 25 years, though he never found it particularly fulfilling.

Man at a marine mammal center standing next to crates labeled "rescue" and giant nets.
Mitch Fong, MBA 91, at The Marine Mammal Center in Sausalito, California, where he volunteers now that he’s retired from financial services.

“During my time in financial services— and I think this happens a lot—I just did the next logical thing: Try to get a promotion, try to get a raise. I never really asked, ‘What do I want to do?’”

Eventually, Fong began to see an answer to that question: He loved adopting dogs and taking care of animals. He’d started saving early, following the example of his parents, who themselves retired in their early 50s. So when Fong was 48, he retired.

By that point, Fong had been volunteering for 10 years at The Marine Mammal Center in Sausalito, California, caring for seals and sea lions. Upon retiring, he stepped into a volunteer role in the nonprofit’s development department while continuing his work with animals. He finally feels fulfilled.

“We are the largest marine animal hospital in the world,” he says. “No one restrains and tube-feeds more elephant seals than I do. It’s a kick and a half, and I’m loving retirement.”

Fong says as liberating as it has been to pursue his passions, it has also been terrifying at times.

“Leaving work can be unsettling,” Fong says. “I’d just say, be kind to yourself. It’s okay to say ‘I have enough, and I don’t need more.’ It’s okay to sit for a whole day with a book. You earned it.”

Norman Y. Mineta, BS 53

Asian American trailblazer

Headshot of Norman Y. Mineta.

Norman Y. Mineta, a 10-term Democratic congressman from California and the first Asian American to become a federal cabinet secretary, died on May 3 at home in Edgewater, Maryland. He was 90.

Mineta, who as a child was interned with his family and thousands of other Japanese Americans during World War II, broke racial barriers for Asian Americans throughout his career. He was elected the first Japanese mayor of San Jose, California, in 1971.

Elected to Congress in 1974 and serving for nearly 21 years, he became popular with voters by supporting transportation projects and fostering public-private partnerships that created explosive growth in Silicon Valley.

His first federal cabinet position was in 2000 as secretary of commerce under President Bill Clinton. Mineta was then named secretary of transportation under President George W. Bush, the only Democratic member of the Bush cabinet.

Mineta ordered the grounding of commercial flights on 9/11, and after that day, he guided the creation of the Transportation Security Administration and fought to combat racial profiling of Middle Eastern and Muslim passengers during pre-flight screenings in the U.S.

After leaving public service, Mineta became vice chairman of global public relations firm Hill & Knowlton. In his honor, San Jose’s airport was renamed Norman Y. Mineta San Jose International Airport in 2001.

In 2007, Mineta was awarded the Presidential Medal of Freedom.

IN MEMORIAM

Ann Mirassou, BS 41
Dorothy Marder, BS 48
Marjorie Akselrad, BS 49
Herbert Hezlep, BS 49
Mary Knox, BS 50
Stanley Lew, BS 50, MBA 53
Philip Gold, BS 51
Edward Loftus, BS 51
William O’Hare, BS 51, MBA 52
Mary Cole, BS 52
Stewart Feldstein, BS 52
Ben Sato, BS 52
Theodore Marois, BS 53
Robert Kirkpatrick, BS 54
Douglas Egan, BS 56, MBA 57, PhD 65
Alvar Elbing, BS 56
Gary Shaffer, BS 57
Gary Bjarnson, BS 58, MBA 59
Ralph Gaarde, BS 60
Charles Sonne, BS 60
Thomas Vinzent, BS 60
Raymond Shurtz, MBA 61
William Attig, BS 62
Maryly Phillips, BS 62
Michael Traynor, BS 63
Carl Larson, BS 64, MBA 66
G Wright Morton, BS 65
Theodore Cutler, MBA 65
David Olivier, MBA 66
Robert Minnehan, PhD 67
Lonnie Horn, MBA 68
Ronald Day, BS 69, MBA 70
Ronald Himes, BS 69, MBA 70
Wayne Lovejoy, BS 70
Paul Bartlett, MBA 73
Paul Losness, MBA 73
Patrick Blum, BS 75
Brendan Ward, BS 75
Jacob Tawiah, MBA 75
Susan Wolf, MBA 77
Ellen Dauchy, MBA 79
Marian Smith, MBA 82
Barbara Novogradac, BS 84
Ernest Martinez, BS 92
Clyde Gibb, Friend
Merrill Newman, Friend
Joan Sather, Friend